The original purchaser of Olive Tree Flooring installation services is covered by this warranty. This warranty is not transferable.
LENGTH OF COVERAGE
This limited warranty is valid from the date of substantial completion of installation up to one (1) year for normal residential foot traffic.
The installation is warranted that it was installed pursuant to industry standards and manufacturer’s installation instructions.
WHAT’S NOT COVERED
Moisture (or Lack of Moisture): Damages caused by moisture (such as leaking pipes, spills, wet mopping, pets, failure to properly maintain relative humidity or temperature, subfloor moisture, etc.) are excluded. Moisture (and dryness) can cause issues such as cupping, crowning, warping, buckling, peeling, twisting, or gapping.
Other Site and Environmental Conditions: Defects or damages resulting from extreme indoor conditions (such as extreme heat, radiant heat, or exposure to sand); foundation issues such as settling; indentations and scratches (caused by pets, furniture, appliances, tools, heels, toys, etc.); improper maintenance and accidents; failure to follow instructions provided by Installation Provider or manufacturer, misuse and abuse; and any wear that conflicts with the care instructions by manufacturer are not covered. Alterations or repairs performed by someone other than the Installation Provider or use of materials not provided by Olive Tree Flooring. or Installation Provider are not covered. Any failure of the products tongue and groove system because of not being installed on a sub floor which meets the industry standard levelness, surface wear and damage caused by abusive conditions and misuse of product by other trades, damage caused by climate conditions such as humidity and temperature of where the product is stored, modification, alteration, repair or service of the product by anyone other than our authorized installers, accidents as such, but not limited to, damage caused by scratching, severe impact, cutting, negligence, fire, flooding caused by other trades.
Special and unconventional installations: Installations and/or installation methods performed at your request against the advice of the Installation Provider are not covered. Special installations such as borders and medallions or lacing or tying into existing installed flooring from another manufacturer are not covered.
Damages and Boards Installed with Visible Defects not promptly reported: Olive Tree Flooring. recommends that you be present for the installation and participate in board selection. In the event that, despite participating in board selection, you object to a board with defects such as visible manufacturing, natural or other defects it must be reported to the Installation Provider, Expeditor or Customer Care promptly. If you did not participate in board selection and failed to promptly report a visible defect, it is not covered. It is suggested that you inspect the installation upon completion. Damages to personal property and dissatisfaction with craftsmanship must be reported within three (3) days of completion of installation and if not timely immediately, are waived.
Natural Wood Characteristics: Wood flooring is a natural product. It may change as a result of the conditions to which it is exposed including seasonal and environmental factors. Seasonal gapping due to the wood’s expansion and contraction in heating and non-heating seasons may occur. Color changes due to aging or exposure to UV/sunlight may also occur. In addition, natural wood variations from board to board, like differences in grain, color, tone and knots, may exist. Issues relating to these natural wood characteristics are not covered under this warranty.
Color and Shade Variations: New or replacement flooring may not always match samples, printed color photography (including websites and catalogs), existing flooring or other wood products (such as cabinets, stair railings, trim and moldings) due to natural variations that occur by species, age, growing conditions, exposure to UV/sunlight and other factors. Consequently, these variations should be expected.
Odd Lots and Other Parties: An odd lot is flooring that is discounted because it did not pass our rigorous inspection process and installation of it is not covered. Accordingly, the installation of flooring that did not pass inspection is not covered under this warranty. Additionally, only installation agreements made directly with and paid for in full directly to Olive Tree Flooring., are covered by this Warranty.
Special, Indirect or Consequential Damages: Losses, damages or expenses relating to anything other than the floor itself are not covered. For example, personal damages/costs that may arise while pursuing a quality issue, such as missed time from work, hotel stays, storage fees, kennel costs for pets, etc., are not covered. Countertops, cabinets, built-in appliances or other fixtures should not be installed on top of your floor and the cost of the removal or replacement of these items is not covered.
HOW TO MAINTAIN YOUR WARRANTY?
Follow the Pre-Installation Requirements and Care Instructions: Your installation area must be between 16° to 26° celcius with a relative humidity between 30% and 50% for at least five days prior to delivery and throughout the life of your floor to ensure optimum performance. Care instructions can also be found on the Olive Tree Flooring. website. You must comply with all applicable environmental and building codes, regulations and laws.
Inspect All Boards for Visible Defects: Boards installed with visible defects are not covered under this warranty. Accordingly, before installation, you should examine all boards to ensure they are satisfactory. If any boards are unacceptable due to color, finish, milling or any other reason, it is up to you to determine whether the Installation Provider should use them, hide them in areas like closets, trim off the imperfection, or not install them at all.
Plan on being present during installation to ensure that all required procedures are completed and boards with visible defects are not installed. It is important to inspect individual boards and to frequently step back to observe the “whole picture” before installation is completed.
If quality issues are suspected before or during installation, immediately call us at 604-369-8877.
WHAT WE WILL DO
If any portion of your installation should fail with respect to this warranty, we will repair the improperly installed portion. Repair is the sole remedy under this warranty. The repair will be performed by the original Installation Provider, if possible, and during regular business hours. There is no guarantee that the same or a similar product to the original flooring will be available at the time the repairs are made. You agree to accept a reasonable replacement product or substitute Installation Provider, if either may become necessary. If additional materials are required, you shall provide them. We reserve the right to investigate, assess and validate reported claims by, among other things, requesting samples from you for technical analysis and performing an inspection of the flooring and installation location.
AS HIGHLIGHTED IN THE “WHAT’S NOT COVERED” SECTION, UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES. FURTHER, UNDER NO CIRCUMSTANCES WILL OUR LIABILITY ARISING OUT OF OR RELATING TO THE INSTALLATION OF YOUR FLOORING EXCEED THE TOTAL
SUM PAID BY YOU FOR THE INSTALLATION SERVICES AT ISSUE.
HOW TO FILE A WARRANTY CLAIM?
Just visit the store where you purchased your floor, call us at 604-369-8877, or email via the “contact us” link at www.olivetreeflooring.com. Claims must be submitted within ninety (90) days of the date that the problem with the floor is first discovered.
The terms above represent the sole and exclusive warranty with regard to your installation services. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY SUCH WARRANTIES CANNOT BE VALIDLY DISCLAIMED UNDER APPLICABLE LAW.
This warranty gives you specific legal rights, and you may also have other rights which vary from Province to Province. We maintain the exclusive right to alter the obligations and limitations of this warranty. This warranty does not restrict or limit the right of the Installation Provider to bring action against you for non-payment. The Warranty is provided by Olive Tree Flooring., Burnaby, BC,