Can I get a quote online or over the phone?

No. The best and the most accurate way to prepare a quote for hardwood flooring or any other type is by visiting the site.  This prevents any surprises.  Blue prints are a good tool to use for job measurements however they are not also sufficient without a site visit.

How much waste is added on top of net measurement?

For hardwood flooring generally 5% to 10% based on the layout of the house.

How often should I clean?

Once a week is normal however heavy traffic areas should be cleaned more often to avoid dirt and grit through your house which will scratch the surface of your hardwood flooring.

Which type of floor? Solid or engineered?

We recommend engineered hardwood flooring for various reasons.  Engineered hardwood floors are real wood floors that are manufactured using multiple layers of wood veneers.  The layers that you can’t see can be of the same species, or of different species. The grain of each layer runs in perpendicular directions, which makes it very dimensionally stable. This means that the wood will expand and contract less than solid hardwood flooring during fluctuations in humidity and temperature.

Engineered hardwood flooring can be nailed or stapled to a wood subfloor, or glued down to a wood or concrete subfloor. This makes engineered hardwood flooring ideal for slab and basement installations, but they can be used in any room above, on or below grade. While this type of flooring can be sanded and refinished, it cannot be done as many times as solid hardwood flooring.

Which wood species is right for me?

Do you like light woods like ash or maple? These species generally make a room appear more open and airy.

Do you like medium woods like hickory or oak? These species generally make a room appear more warm and cozy.

Do you like dark woods like walnut or mahogany? These species generally make a room appear more stately and refined.

Imported species can offer even more color options.

Once you decide on a look, you should consider how your floors will be used. Are you a retired couple living alone, or a busy family with young children and pets? Each wood species is rated for its hardness and durability using something called a Janka scale.

Is a factory-finished floor or a site-finished floor better for me?

We recommend factory finished hardwood flooring.  Even though customization is supposed to be better with site finish, there are plenty of finish colors and methods done in factories.  You will not have difficulty to find something you like.  A major benefit of factory finished floors is that there is minimal dust and noise during the installation process. You also will be able to walk on your floors immediately after they are installed.

I’ve seen different finish sheens on wood floors; some are shiny and some are not. Which is better?

It really is a matter of preference. If you choose to install a site-finished floor, you can choose any sheen that you like. Gloss finishes offer the most shine, and will reflect the most light. Semi-gloss finishes offer some shine, and will reflect some light. Satin or matte finishes offer the least shine, and will reflect the least light.

Generally speaking, the less sheen, the less you will notice small scratches and other wear that is normal with hardwood flooring. If you choose to install a factory-finished floor, you will be limited to the sheen available for the material you select. All sheens will offer the same protection for your floor, so it truly is a matter of which look you like best.

I’m concerned about pets scratching my floors. Is there anything I can do to prevent this?

There are several things you can do to minimize scratches from pets on your hardwood flooring. Place scatter rugs at all doors to minimize the amount of dirt and grit being tracked in, especially if your pet likes to dig. Your best defense, however, is to trim your pet’s nails regularly. If scratches occur, as they might whether pets live in the home or not, keep in mind that the scratches most likely will be in the finish only, and not in the wood. If this situation occurs, consult with a professional hardwood flooring contractor for specific recommendations about how to repair the scratches, and minimize them in the future.

How do I keep my floors looking new?

All hardwood floors should be cleaned regularly. To accomplish that, simply sweep, dust mop or vacuum the floors with the beater bar turned off to remove dirt and grit from between the floor boards.

Avoid using a wet mop or steam mop on hardwood floors as water and steam can dull the finish, or even damage the wood over long periods of time.

Place throw rugs at all entrances, avoiding those with rubber backs, which can discolor wood floors.

Special rug mats can be purchased from a hardwood flooring retailer that will protect the floors from discoloration. Throw rugs will help keep outside dirt and other debris from scratching the floors. Scratches also can be prevented by placing floor protector pads on the bottoms of the legs of any furniture that comes into direct contact with the floors.

When spills occur, be sure to clean them immediately with a dry or slightly damp cloth. Allowing spills to remain on the wood floors could damage the finish, and possibly the wood. Avoid walking on the floors with sports cleats or high heel shoes that are in disrepair. These can scratch the finish, or even dent the floor.

Finally, when the floor begins to look a little dull, use a hardwood flooring cleaner recommended by your installer to renew the luster. Be sure to use the product as directed, and use only products that are compatible with your wood floor as using the wrong type of cleaning product could damage the finish, and possibly damage the wood as well.

How long after I order my floors will it take before they are installed?

This depends on the product you have chosen.  Some of our suppliers keep stock here in Vancouver but some don’t.  When stock is not here, it could take 3 to 6 weeks to get it here.  Please start your research, choosing right product, getting quote and buying wood process minimum 2-3 months before your installation date target.

Installation is so expensive. Why can’t I just do it myself?

Installing hardwood flooring is a lot more complicated than painting your walls or replacing the hardware on your kitchen cabinets.

First of all, you will be spending several thousand dollars on material alone, so if you damage it, it’s not as easy as buying another $30 gallon of paint or $200 of hardware and starting over again. Plus, hardwood flooring requires special tools that you will likely have to rent and will have little experience using.

More importantly, however, you will need to make sure the room you’re working in is flat, that the subfloor material will work for hardwood flooring, and that no moisture issues are present that will damage the wood long-term. Testing for moisture requires special tools as well, and you must test both the subfloor and the flooring to ensure a successful installation.

In addition, you will need to know how to center the room, how much space should be left for expansion gaps, how to work around obstructions like closets, fireplaces, bay windows, staircases, and cabinets, and if you make cutting mistakes, you may end up running short on your material and not have enough to finish the job.

In some cases, you may not be able to exactly match the lot, much like running short of paint sometimes results in a slight color difference when mixing a new gallon.

The bottom line is that installing wood floors is not recommended as a DIY project.  In the long run, you will save money and time by using a professional.

How can scratches on wood flooring be repaired?

We recommend Tibet Almond Stick.  It is available in our showroom. It works on almost every surface scratch and pinstrips on your hardwood flooring.  If the scratch is deep and wide please call us.

Why are wood floors more expensive than others?

Hardwood flooring initially may cost more than other flooring options, but over the long-term, hardwood flooring is actually one of the most cost-effective flooring options available.

When properly installed and maintained, hardwood flooring can last for hundreds of years. Other flooring options will likely have a service life of 10-20 years, which means they will need to be replaced 5-10 times as often as hardwood flooring.

There are numerous examples of hardwood flooring in excess of 300 years old that are still in service today. Most hardwood flooring can be sanded and refinished several times during their service lives to restore beauty and luster. In addition, hardwood flooring can adapt to many décor and style changes over the years while other flooring options can look dated and require replacement based on new decorating trends.

This makes hardwood flooring a great long-term investment, and one of the least expensive flooring options available when considering total service life.

Are wood floors hard to maintain?

Routine maintenance for hardwood flooring is really very easy. Simply sweep, dust mop or vacuum the floors with the beater bar turned off to remove dirt and grit from between the floor boards.

Wet mops and steam mops should be avoided because excessive water and steam can dull the finish over time, or even damage the wood itself. When spills occur, they should be cleaned immediately with a dry or slightly damp cloth.

When the floor begins to look a little dull, using a hardwood flooring cleaner recommended by the installer will help renew luster. If you are not sure which cleaner to use, visit our showroom for a recommendation.

Can wood floors scratch easily?

All flooring options will show some wear over time, but hardwood flooring is the only flooring option that can repair that wear to make it look new again.  Most scratches in wood flooring will occur in the finish, not the wood itself. These can be repaired with a maintenance coat or Tibet Almond Stick.  For scratches that are deeper and in the wood, the boards can be replaced. A hardwood flooring professional who is properly trained, and also has the proper equipment, will remove effected board or boards of the hardwood flooring material to make these kinds of repairs. Then, the new boards will be installed. Scratches on hardwood flooring can be prevented and minimized by placing throw rugs at all entryways from outside, putting felt pads on furniture legs, clipping pet nails, and avoiding walking on floors in athletic cleats or high heels in disrepair.

Why do I need to extra 1 or 2 boxes of wood flooring after installation?

Some future repairs will require full boards of your hardwood flooring for replacements.  Every batch of shipment from a hardwood flooring supplier will have different sheens of color.  Sometimes manufacturers will discontinue the certain colors.  Trying to find the color of product to match your existing floor could be almost impossible.  Keeping 1 or 2 boxes of extra material will save you headache for future repairs.

Will purchasing wood floors deplete forests?

Hardwood flooring is the most environmentally friendly flooring option available.

Through sustainable forest management, wood can be harvested with minimal impact on the environment because trees are a renewable natural resource. , For every cubic foot of hardwood harvested in the North America, 1.66 cubic feet is planted in its place. This has resulted in a 90% increase in standing hardwood volume in North America since 1953, which currently is about 328 billion cubic feet.

In addition, because wood floors can last hundreds of years, they use fewer raw materials, energy and natural resources.

Does investing in wood flooring make sense if you plan to move?

Hardwood flooring can add significant value to a home, potentially raising its sales price.

A survey of real estate agents  revealed that 99% believe homes with hardwood flooring are easier to sell, 82% believe they sell faster, and 90% believe they sell for more money, up to 10% more. This means that if a home valued at $200,000 were to invest $10,000 in hardwood flooring, at an increased home sales value of 10%, the home potentially could sell for $220,000, doubling the homeowner’s initial hardwood flooring investment.

Do wood floors don't provide any warmth to a room?

Hardwood flooring actually can contribute to the warmth of a room, both aesthetically and in terms of insulating capacity.

Wood as a building material has excellent insulation properties. It has 10 times more insulating capacity than steel or aluminum, and five times more insulating capacity than concrete or cinder blocks. As a flooring material, wood retains warmth from heating systems, both from HVAC systems and radiant heat systems, increasing the overall physical warmth of the room.

Can we install wood on radiant heat?

Only certain suppliers will make hardwood flooring to go on radiant heat. Please make sure the product you have chosen is specified to be installed on radiant heat.  Most suppliers will include this under product specifications.

Do wood floors tend to show dirt and dust more than other flooring options?

The dirt and dust that is visible on hardwood flooring is on other flooring options as well, it’s just not as obvious. This is an advantage of hardwood flooring because it does not harbor dust, mold and animal dander. It’s easy to see and easy to remove, which improves indoor air quality, an advantage for allergy sufferers.

Does cutting down trees to make wood flooring contribute to global warming?

The main cause of global warming is carbon dioxide, and hardwood flooring is a carbon neutral product.

During their growth life, trees absorb carbon dioxide from the atmosphere and release oxygen. This process makes wood carbon neutral. In addition, hardwood flooring also stores carbon throughout its service life, maintaining its carbon neutral status even after the tree has been harvested.

A study by the University of Wisconsin-Madison further indicates that hardwood flooring production has minimal emissions for carbon dioxide and no emissions for methane, nitrogen oxide and other particulates, all of which contribute to global warming.

Can wood floors stand up to wear and tear from young children and pets?

Hardwood flooring can stand up to any lifestyle.

Different species of wood have different durabilities and hardnesses, which are measured using the Janka scale. The Janka scale rates how likely it is that a wood species will dent or show other wear.

Finish can contribute to minimizing wear and tear on hardwood flooring as well. There are many finish products on the market today that can withstand heavy consumer traffic, like in restaurants and malls, so there are options that can stand up to busy family life as well.

Are engineered wood floors not real wood floors?

Engineered hardwood floors are real wood floors. They are manufactured using multiple layers of wood or wood composite veneers. Other laminated flooring products may look like wood, but not actually be made of wood at all.

With engineered hardwood flooring, the only non-wood components used to make them are the adhesives used to bind the veneers together, and the finish that is applied to the top veneer to protect the wood.

Many people believe that solid wood floors are better than engineered wood floors, but it’s important to note that both are made using real wood. In addition, once installed, they will look the same.